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ZJS'Superiority
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Brand Superiority |
The name of ZJS was initially mistakenly thought as
a name of real estate,but now it is a synonym of the exp-
ress industry. ZJS'service idea, which is "celerity, accuracy, safety, hospitality,
service as life",has become the common idea of the whole express industry. After
13 years, ZJS is not only famous but also with high reputa
-tion in the express industry.
ZJS was ranked 7th in "the top 100 potential
of China 2005" by Fox; was ranked 23rd of "the top 100 logistics enterprises of
China 2006" by China Transportation Association. Since 2003, ZJS has been appraised
as "the most competitive logistics enterprise in China" by China Association of
Logistics and Procurement several times. Moreover, ZJS was highly ranked in the
best employer of 2006 by CCTV. |
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Network Superiority
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Points instead of surfaces,links between transportation
vehicles,ZJS sets up an express network which is only secondary to EMS by two times
of "Green Separation". The network has more than 480 branches,10000 agencies and
more than 300 specifically approved joint cooperation network with service coverage
of more than 2000 cities and districts in China.
Network superiority of ZJS not only embodies from the satisfaction of the
demand of its own business, but also embodies from opening to competitors and the
satisfaction of the demand of other international and domestic tran
-sportation companies.
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Information & Technology Superiority |
ERP of ZJS is made of 17 sub-systems,
which are divided into operation,customer service and integrated manageement.
From the front end of usage of COMMERCR to warehouse management system (WMS),
bar code, GPS, customer resource management (CRM), RRM and customer online query
system,all domestic branches and subordinate business points are linked to the network
with all operational information shared across the network. Severs between subsidiaries
and the head office employ hardware-based cryptographic equipments to secure all
the information. Connection between information systems of some customers and cooperated
network company is now implemented by a variety of technical means.
ZJS has an information development team of 270 employees, which ensure that
ZJS has a very strong capacity to develop its own products. At the moment, ZJS uses
high-tech professional PDA to remotely assign missions, work base information input
and output, feedback of signing for information, image scanning written permissions
through GPS network. This implements advanced information and increase operational
capacity dramatically.
ZJS set up automatic sorting lines in the base of North China; calling centres
in four major cities, High structure stereoscopic warehouse centres among super-primary
subsidiaries. Simultaneously, ZJS largely uses fork-lift truck, the end plate vehicles,
which leads ZJS transferred from traditional transportation mode to a modern logistics
enterprise. Information and technology superiority is the solid fundament of its
service, cost price and product superiorities.
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Service Superiority |
Led by customer benefits, ZJS not only satisfy express
needs of domestic customers but also express and integrated logistics needs of international
customers. On the express market of China, ZJS is the only one logistics supply
company which can provide its customers with services such as domestic express,
international express and integrated logistics solving schemes among China express
enterprises.
The final development objective of ZJS is to make its
couriers appear in every corner of the society such as water taps and become service
products that people can use immediately.
We respect compliance, send parcels with heart. Services of ZJS spread
with its brand, which is rooted in people's hearts.
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Product Superiority |
Speed is the key to express. ZJS is not only the inventor
but also the developer of "24 hour nationwide retail products door to door". The
nowadays introduced 2D10 and 2D17 show the speciality of ZJS'express and play as
a leading position in the industry.
ZJS is also the founder of freight collect and cash on
delivery on another's behalf service ,cargo transferring in separate places. The
capacity of development and innovation idea of ZJS widens the development space
of other express companies.
Take agency fund service for example, the synonym "COD", which now
is the synonym of online shopping and television shopping nowadays, is invented
by ZJS. The turnover volume of ZJS'COD is only secondary to China Post. However,
relevant data indicates that the shortest period of refund to customers is 15 days
whereas it is 30 days longest at ZJS. This is superior to other express companies.
In addition, there is no extra charge such as register fees and deposits at ZJS.
The only 1% to 5% service charge makes ZJS very competitive.
Storage is another aspect of ZJS'services. ZJS has standard warehouses
in 32 subsidiaries across the country. These warehouses are in good condition and
with high level of safety. The management stuffs of warehouse storage are experienced.
The management of double people and double locks with CCTV monitoring is applied.
The software which is developed by ZJS'department of information is easy and convenient
to use and it sets up different individual solving schemes according to different
needs of customers, which directly reduce the logistics cost of customers.
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Human Resource Superiority |
At ZJS, human with ability is referred to employees
who are loyal to the company and capable of their assigned jobs.
The set up of "human resource echelon" is ZJS'important
development strategy. ZJS attaches importance to training key employees. Importing,
training, evaluating, storing human resources not only satisfy the current needs
of enterprise development, but also store human resources for the coming 5 to 10
year development. Currently, GJS has 47 employees with postgraduate degree, 360
employees are certificated with logistics professionals and more than 40% employees
are with a college degree or higher.
ZJS will make use of employees who are with moral and capacity without
obeying rules, train and make use of employees who are with moral but not capacity
and restrict use of employees who are with capacity but not moral. A lot of business
key persons, local born and bred logistics professionals are sent to leading positions.
Nowadays, GJS forms a mechanism in which the capable are promoted while the bourgeois
are degraded. Human resource superiority improves ZJS’ management capacity.
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Culture Superiority |
The ZJS distinctive quality lies in-the concept of
promotion our nationality express combined well with the desire of rich .From the
beginning of ZJS established, keeping "we are not rich enough, so we must work harder".
in mind ,ZJS has related its operation concept "staffs" boon goes with corporation's
benefit, ZJS' developing gets on well with society mission "together with them.
Dream, staffs" boon, society mission all these are the very important part in ZJS'culture.
Now, ZJS proposed to be a great corporation and its annotation is:having attractive
salary and the welfare with excellent corporation culture, who can raise the high-quality
socialized service and undertake the social responsibility. The top one is salary
and welfare .ZJS'culture is not illusory which links well with staffs'life. Chairman
of ZJS protects managers; managers protect staffs; If any manager buckles staff's
human bonus will be dismissed. Now as the development of ZJS, it can raise salary
five times in one year.
The ZJS'spirit is:honest,fair,professional,simple. ZJS
likes doing things efficiently and treating people genial.Branches could be established
before the main corporation. The leaders often join in the team to ship the parts;
Regional presidents go with them by train instead of by air……
The running water may dry up, only the culture could grow continually.
Driven by the culture ,ZJS does very well in "non-speaking, loyalty and efficiency
first",so now we consider customers supreme and have infinite creativity and also
can overcome hiding faults for fear of criticism as well as all the difficulty on
our processing way. When any staff of ZJS contacts customers, his each motion, each
smile, each word all are perfect.
The responsibility is heavy, so being tired is inevitable. However
what our nation falls, this profession lags, ZJS will try its best to improve it. |
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Organization Superiority |
The organization superiority of ZJS is not comparable
to other domestic express companies.
The structure of property right is clear while the structure of management is flat.
ZJS carries out 3 class management, which is head office, subsidiaries and business
offices. This leads to contingency and transparent management and quick response
to market changes. We evaluate the performance of employees' performance. Approaches,
contents and results are disclosed in every subsidiary and reflected in the wages
of employees and the integrate increase of company profits.
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